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Know every customer. Act on every moment.

One platform for customer intelligence, workflows and AI agents, so every customer moment turns into revenue.

Talk to us See the platform

over 2,500 AI agents are live across 500+ businesses

Products to tap every moment. Each one already knows your customer.

Buddy Voice calls in ten Indian languages

Buddy Your insurer · 00:00
हिन्दीதமிழ்ಕನ್ನಡ+8
Mute Speaker End
Call · Tamil, shown in English 00:00

Your policy renews on Friday. Can I help you renew it now?

Yes. Can I pay by UPI?

Yes. I am sending the link on WhatsApp now.

Renew Lakshmi’s policyGoal of the call Open
ObserverWaiting for a call

Buddy Engage knows each customer and acts at the right moment

Customer Example
AR
PhoneEmailInstagramApp
Cart recovery Live
  1. cart.abandoned₹3,240
  2. WhatsApp at 7 pmher best time
  3. Ordered7:14 pm

Buddy Assist answers and acts on your website

urbanthreads.in
Indigo kurta ₹1,499 SML Add to cart
Ask us Chat · Voice

Do you have this kurta in size M?

Yes. Here are three colours in size M.

Indigo
Rust
Sage

Buddy DAP guides users through each screen

Your bank
Savings ·· 4821₹48,210
Pay Cards Loans More
Not active Activate

Set your PIN

Card activein 1 minute

40+ integrations to the tools you use now

  • WhatsApp
  • Instagram
  • Messenger
  • Telegram
  • Gmail
  • Shopify
  • WooCommerce
  • BigCommerce
  • Salesforce
  • HubSpot
  • Zendesk
  • Zoho
  • Intercom
  • Slack
  • Microsoft Teams
  • Twilio
  • Vonage
  • ElevenLabs
  • OpenAI
  • Anthropic
  • Google Gemini
  • Google Cloud
  • AWS
  • Snowflake
  • BigQuery
  • PostgreSQL
  • MongoDB
  • Kafka
  • Mixpanel
  • Google Analytics
  • Razorpay
  • Stripe
  • Paytm
  • PhonePe
  • Google Pay
  • Juspay
  • Zapier
  • Airtable
  • Notion
  • Google Sheets
  • Google Calendar
  • Jira
  • SAP
  • Meta

Use your own telephony, speech and AI models.

Trust

Enterprise scale. Accountable for every conversation.

Buddy runs tens of thousands of conversations a day. Before each call and each message, it checks consent and your rules. You decide how far Buddy goes, and your data stays secure.

Before each contact · Lakshmi Example
  • Consent on file
  • Within quiet hours
  • Under the contact limit
  • Not on do-not-contact
Call allowed

Know

Buddy knows each customer before it says a word.

Every event from your systems goes to the correct customer. Buddy keeps one memory for each customer, across every channel, and reads it before each conversation.

A flight is delayed Example
  1. flight.delayed6:05 am · Farhan
  2. Likely to miss his connection
  3. Better connection offeredWhatsApp · 6:07 am
Before he leaves for the airport

Act

Buddy acts on every moment. Your team joins when needed.

A workflow starts when an event arrives. Buddy calls, sends messages and replies in chat, in ten Indian languages and English. When a customer needs a person, a teammate continues with the full history.

Card activation Example
  1. card.deliveredRohan
  2. WhatsApp the next day
  3. Call if not active in 3 days
Card active

Learn

Every conversation checked. Every pattern in view.

Observers watch each conversation while it happens. Evals score each one after it ends. Topics show what customers ask about each week, so you know what to improve next.

Observer · live call Example
  1. Voicemail reached
  2. Call endedin 4 seconds
Rescheduled for 7 pm

Built for the moments that move your business.

Lenders, marketplaces, travel companies, brands and payment companies use Buddy at the moments where customers stop, ask or decide.

Talk to us

Show us where your customers stop, ask or decide. We show you what Buddy does there.

A call with the team

Book a time
A help desk by a window high in a tower, with a headset and a laptop full of chat messages, and floating islands outside

A video call of 30min

  • A live demo on your own use case
  • Buddy in your customers’ languages
  • Pricing for your volume

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